UPS driver leaves sweet message for new mom gets kindness returned as gifts for his own baby

A UPS driver made headlines when he left a sweet note for a customer who had just given birth.

When Dallen Harrell, 24, dropped off a package at Jess Kitchel’s home in Roswell, Georgia, he noticed an “It’s a boy” sign with a large stork in the front of her home to celebrate the birth of her newborn son.

The driver delivered a box of baby formula to the address a few months ago. Dallen didn’t just leave the baby formula on the porch, he took a few minutes to wish the family a happy birthday.

Dallen Harrell wearing a black jacket

“If this is the ‘it’s a boy’ house…. I wish everything was going well for your baby. I had a child around the same time you guys did and I just hope that everything is going good, God bless and happy holidays” Dallen said into the family’s Nest Security camera system.

Dallen didn’t know how much Jess needed to hear the supportive message. After having given birth to Chancy on November 14, she was in the midst of recovery from a C-section and was feeling isolated. Though simple, Dallen’s act of kindness moved Jess to the core.

Dallen Harrell speaking into Jess Kitchel's home security camera

“I was just so blown away by the fact… that he took the time to stop and do it, and more so that he was so observant that he remembered this was the ‘It’s a Boy’ house with the stork,” Jess, 36, told The Washington Post.

Dallen’s thoughtful gesture was appreciated by her, so Jess shared the 26 second security camera footage via social networking in the hopes of identifying him.

“It is really easy to focus on what isn’t going right right now with staffing shortages but it was good to be reminded that there are still great people working hard every day for us!” Jess wrote in an Instagram post on December 4. “I really wish I knew his name but I hope he comes back and if he does there will be diapers waiting for him.”

With the help of UPS, Jess was able to quickly track down the driver’s name. A company representative informed her that someone from the local office would call her with the driver’s name.

Jess Kitchel's letter to Dallen Harrell and her gifts for his baby

The pair finally spoke on the telephone on December 6, three days after Dallen sent the heartwarming text.

The driver also shared that he had a almost three-month old son named Deveraux with Taqueria Robinson Davidson, his fiancee. He said that he simply wanted to show kindness and compassion to his family, who are in the same stage in their lives.

“I just went from my heart,” he said.

Jess wanted Dallen to be blessed for his kindness so she linked his Target and Buy Buy Baby wish lists to her Instagram.

Packages for Dallen Harrell's newborn baby boy

Dallen was able to receive a truckload from FedEx after the public delivered. He received packages from strangers all over the world, and more than half of the parcels were for his family, according to Jess, the FedEx delivery driver.

Dallen’s stint as a UPS driver was a temporary job for the holiday season, but when the company heard about his kind act, they offered him a full-time, permanent job as a driver with his own route. He was glad to accept!

“I can’t believe it all unfolded this way,” he said. “When I left the comment at the doorbell, I didn’t even expect to hear from them, and so many blessings have followed behind.”

When Dallen returned to deliver some more packages to Jess’s home five days later, she left a box filled with diapers, wipes, and a plush giraffe on the front porch for him. That’s when Dallen met the whole family; he even took some photos with Jess, Chancy, and her 4-year-old daughter Charlie.

Jess Kitchel with her children and Dallen Harrell

The UPS driver moonlights in singing and is known as Lghtsknn traumatized on stage. He said he learned a lot about compassion after going through some challenging experiences in his life—an open-heart surgery at 13 and his father’s death five years later.

His mother also taught him to hold hands firm, look people in their eyes, and to practice kindness.

“I’d give someone the shirt off my back, and the last change in my cup holder,” he said.

Since then, the two parents have become friends and plan for their sons to be introduced after the holidays.

Hear Dallen’s sweet message for Jess’s family in the video below.

***Did you enjoy our positive, feel-good story? By simply subscribing to our site and sharing our stories, you can help us support each other.