
Zero waste refill shops are popping up all around the capital, however lugging round containers is not at all times handy. This small enterprise has an answer
Each new revolution begins with the spin of a wheel. That’s what Louisa Robertson-Macleod found in March 2022 when she began Daun, a brand new ‘zero waste’ elements and pantry refill service primarily based in London.
Conscious that the capital has a superb vary of small refill shops however not essentially within the amount or geographical unfold required to make it a handy selection, she noticed a niche available in the market.
“For folks with busy working lives, refill outlets aren’t typically not far away,” says Robertson-Macleod, who was working for a horticultural remedy charity when she arrange the corporate. “It’s important to do lots of preparation to make it be just right for you, corresponding to lugging containers forwards and backwards.”
Refill companies supply a means to make use of much less packaging. Picture: Anna Tarazevich
To deal with the issue, she launched Daun (pronounced ‘daybreak’), a refill-based supply service powered by e-cargo bike. The premise is easy: clients order their retailer cabinet favourites – issues like nuts, grains, pasta and occasional – and Robertson-Macleod delivers them on to their door inside one to 3 days.
What’s extra, Daun sells high-quality, low-impact merchandise, all delivered in reusable, drawstring baggage (in case the e-bike’s 90 per cent discount in CO2 emissions in comparison with diesel vans wasn’t fairly sustainable sufficient).
As soon as used, she collects the baggage, cleans and reuses them, closing the packaging loop.
The query shouldn’t be what number of sorts of recycling bins do we’ve. It must be why is there a bin in any respect?
It’s catching on. Figuring out of her dwelling in Ladbroke Grove, Robertson-Macleod started by delivering regionally however was quickly inundated with requests from throughout London. She now delivers city-wide.
Certainly one of her common clients is Charlotte Riddick from Camden. “I don’t like all of the plastic that you just get [with food],” says Riddick.”It’s not good for the setting and it doesn’t look homely.”
Riddick doesn’t have a automotive and says going to the refill store isn’t at all times potential for her. Nonetheless, in addition to discovering Daun to be handy – “I’ve purchased a little bit of every little thing, a number of quinoa and couscous and pasta and I actually love the nuts that they do” – Riddick was additionally impressed by the costs.
For instance, 1kg of natural British rolled oats will value £3.04 with Daun. Anticipate to pay 6p extra for an identical quantity at Waitrose, and when you shopped at Tesco you’ll recoup simply 14p in financial savings.
There is no such thing as a minimal order however there’s a £3.40 supply cost, which is corresponding to main supermarkets. “That’s simply to cowl the bike rental,” says Robertson-Macleod, who’s eager to assist folks change their habits.
Since beginning Daun, she’s modified a few of hers, having extensively researched matters round each meals and waste. She’s begun promoting some foraged meals and is discussing using mycelium packaging with the Magical Mushroom Firm, as a potential option to scale back waste (solely 12 per cent of plastic packaging within the UK is more likely to be recycled).

Robertson-Macleod delivers orders on to her clients doorways. Picture: Helena Dolby
She has additionally tapped into the development of cargo bikes, one thing Transport for London needs to fast-track within the capital, by offering extra parking areas, utilizing procurement coverage to gas uptake, and creating a security customary. It estimates {that a} sixth of all deliveries may very well be made by cargo bike by 2030.
“It’s additionally been very inspiring to find the rise in growers and suppliers who’re working to supply environmentally-conscious elements,” says Robertson-Macleod. “I’ve been attempting to maneuver in the direction of locally-sourced items, like the primary ever, British-grown natural chia seeds from Suffolk, and British-grown natural chamomile tea harvested by hand in Shropshire.”
“For any elements that aren’t simply grown within the UK, we work with zero-emission transport like sail cargo ships, to convey over Portuguese carolina rice and an unrefined cane sugar referred to as Panela,” she provides.
For any elements that aren’t simply grown within the UK, we work with zero-emission transport
It’s this entry to a lot of these items in a extra handy means that would assist many take the leap in the direction of the refill mannequin.
Sian Sutherland, co-founder of A Plastic Planet, an organisation that works to assist society transfer away from plastic, says that it’s time for a purchasing revolution.
“[We think] that purchasing one thing in a plastic container after which throwing it away is regular,” she says. “Waste isn’t regular and we have to rapidly shift to programs that eradicate it. The query shouldn’t be what number of sorts of recycling bins do we’ve in our kitchens. The query must be why is there a bin in any respect?”
Time for a brand new Daun, then?

A sixth of all deliveries within the capital may very well be made by cargo bike by 2030. Picture: visible house
Three extra bike supply companies taking off
1. Chorlton Bike Deliveries, Manchester
This devoted group of volunteer riders in Chorlton, Manchester ship every little thing from grocery store outlets to meals financial institution deliveries utilizing cargo bikes. The service even runs a ‘you store, we drop’ scheme the place folks in want store, and are then taken dwelling by a rider.
2. Farr Out Deliveries, Edinburgh
Zipping throughout the Scottish capital transporting absolutely anything you’ll be able to consider (books, truffles, birthday presents), the Farr Out cargo bike crew is altering the best way Edinburgh thinks about deliveries. They’ll even enable you transfer home. By bike.
3. Cargodale, Calderdale
Protecting Todmorden, Hebden Bridge and the encompassing Yorkshire Dales, Cargodale riders can carry as much as 100kg of products without delay. Serving to to cut back emissions emitted by typical supply firms, the bikes are geared up with each reside routing software program to beat the site visitors – and batteries to beat the hills.
Major picture: Helena Dolby