The most famous coffee chain in the world recently made a major announcement. They closed thousands of stores in order to train their employees on customer service and anti-bias rules.
The announcement came a day after the company made headlines for a racially charged incident in one of the stores. Starbucks said it would close all company stores nationwide on the afternoon of May 29 to conduct a racial bias training, according to CBS News.
"The training will be provided to nearly 175,000 partners (employees) across the country, and will become part of the onboarding process for new partners," the company said. Some 8,000 company-owned stores will be closed. Its corporate offices will also be closed at that time, Starbucks said, reported CBS News.
Now, Starbucks is opening up about their decision. They are saying that the training actually ended up costing them a loss of money.
The Associated Press reported Thursday that officials said shutting down the stores for the day lowered comparable-store sales by less than half a percent, according to The Hill.
"The company said in its third-quarter earnings report Thursday that total sales increased by 11.5 percent to $6.31 billion, compared to $5.66 billion during the same quarter last year," CNBC reported. "Revenue was slightly below estimates, with the company earning $6.23 billion compared to the expected $6.25 billion."
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