Two police officers forcibly removed a woman from a Southwest flight that was bound for Los Angeles on Tuesday. She claimed to have a life-threatening pet allergy.
While the plane was boarding, the woman immediately notified airline staff of her allergy after noticing two dogs on the aircraft, one a pet and another a service animal, Fox5 reported.
According to airline officials, the woman asked for the animals to be removed and that she needed to stay on the plane because her father was having surgery. However, the airline said the woman was unable to provide the necessary documentation to prove her allergy.
Airline staff reportedly asked the woman to exit the plane multiple times, but after refusing, local law enforcement arrived, forcibly removing her despite her objections.
Another passenger and onlooker Bill Dumas captured a video showing two officers struggling to get Daulatzai from her seat and down the aisle.
Dumas told CBS News that the woman’s behavior was “odd” and the officers were “doing what needed to be done.”
“What are you doing?” she protests as one officer stands in front of her while the other pushes her from behind.
“My dad has surgery tomorrow!” she says.
At one point, the officer behind Daulatzai wraps his arms around her chest.
“Walk!” he shouts again and again.
Southwest issued a statement saying: “We are disheartened by the way this situation unfolded and the Customer’s removal by local law enforcement officers. We publicly offer our apologies to this Customer for her experience, and we will be contacting her directly to address her concerns. Southwest Airlines was built on Customer Service, and it is always our goal for all Customers to have a positive experience.”
Anila Daulatzai of Baltimore was taken into custody and charged with disorderly conduct, failure to obey a reasonable and lawful order, disturbing the peace, obstructing and hindering a police officer and resisting arrest, said Lt. Kevin Ayd of the Maryland Transportation Authority Police.
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