Sephora to Close All Locations Today After Incident with Famous Singer

consumer
June 12, 2019Jun 12, 2019

Sephora closed all of its stores on Wednesday, but it was only for an hour.

They chose to close their stores so employees across the country could undergo diversity training, reported CBS. The move comes after singer SZA said she was profiled at a Sephora in Calabasas, California.

In April, singer SZA tweeted that security approached her at the store and made her prove she wasn't stealing.

"We had a long talk," the singer wrote in her tweet. The next day, Sephora replied to SZA, who has 2.7 million Twitter followers.

"Hi, SZA. We're sorry to hear about your experience at our Calabasas store and appreciate you bringing this to our attention," the company tweeted. "We want to let you know we take complaints like this very seriously and are actively working with our teams to address the situation immediately."

About a month later, Sephora announced that all 16,000 of its employees will take part in workshops to help them understand the makeup retailer's value. Starbucks made a similar decision in 2018.

Ahead of Sephora's nationwide closure, another celebrity, Leslie Jones, tweeted about a disappointing experience that happened at a Sephora in New York. She said that her friend was racially profile.

"I sent my makeup artist @LolasBeautyMark and my best friends wife to @Sephora 2103 Broadway store. she needed makeup and to learn how to apply," Jones tweeted. "My makeup artist just called in tears of how bad they treated her and my friends wife!! The salesperson and manager. SO NO MORE SEPHORA."

Jones' makeup artist, Lola Okanlawon, is black.

Sephora responded to Jones, saying they were sorry and had reached out to her privately on Instagram. The company called the incident "concerning."

"The situation she describes does not reflect our values," the company said. "We have reached out to Lola to gather more information. It is our priority to build an inclusive community and a place where all clients feel respected. Our journey has not been perfect and is by no means complete. We will continue to learn and work toward this goal."