Two weeks after a passenger was dragged bleeding off a flight, United Airlines is still scrambling to patch up their frayed image.
CEO Oscar Munoz offered this video apology Friday to all customers past, present, and future:
According to WGN TV, CEO Oscar Munoz says United will make the following five changes:
1. Lessen the common industry practice of overbooking flights.
2. Never force a seated passenger to leave an overbooked flight, except in cases of safety and security.
3. Never call police to remove a passenger unless...STORY CONTINUES ON NEXT PAGE