Government must clamp down on aggressive debt collectors during cost of living crisis 

Final week’s funds introduced some measures to assist the many individuals scuffling with rising prices. Particularly, the Chancellor introduced that the vitality value assure will stay in place till June. That was a welcome win for campaigners – together with Cash Saving Professional Martin Lewis – and can supply a reduction for households feeling anxious about whether or not their funds would stretch to afford the rise. 

However as the price of residing disaster rages on, vitality invoice hikes have been simply one of many further prices as a consequence of hit households this Spring. On the finish of the month, hundreds of thousands of individuals could possibly be dealing with council tax increases of as much as 5% as native authorities search to stability their books. Mixed with the worth hikes introduced for mobile and broadband clients – and the lack of the federal government’s £400 vitality invoice help scheme – come April households already struggling may probably be a whole bunch of kilos worse off. 

It’s apt then that this week is Debt Awareness Week. Run by debt recommendation charity StepChange, the main focus of the week is making certain that everybody who wants it might probably entry debt recommendation and help with their funds throughout the price of residing disaster. 

That’s an necessary purpose. However past help providers, it’s additionally important that we don’t lose sight of what the federal government can do to assist individuals who have falling behind on payments — and for whom the pressure of the price of residing disaster is just rising.


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Recent research by the Cash and Psychological Well being Coverage Institute (on whose advisory board I sit) revealed that between March and December final 12 months, a staggering 1 in 6 UK adults skilled suicidal emotions on account of the price of residing disaster.

Suicide is at all times complicated. Usually there are a number of things that result in somebody contemplating taking their very own life. However one key discovering within the Cash and Psychological Well being analysis is that the way in which persons are bombarded with letters and calls about their debt is inflicting grave misery — and in some instances is even contributing to folks changing into suicidal.

The charity has heard tales of individuals receiving as many as seven contacts in as many hours from only one creditor. Taking into consideration that persons are typically behind on greater than only one invoice, that may in a short time construct as much as feeling and looking like harassment, leaving folks feeling hopeless and unable to manage. 

The explanation why collectors can get away with bombarding folks on this means is as a result of within the UK, there aren’t any agency authorized guidelines on how typically collectors can contact folks about overdue payments. That’s in distinction to the US, the place such limits are in place. 

It’s welcome then that the federal government is consulting on altering the Client Credit score Act, decades-old laws which regulates what collectors should do after they lend cash and after they accumulate it. The federal government has said its purpose in reforming the act is to “create a regulatory regime that…maintains excessive ranges of shopper safety”. 

That ought to embody a concentrate on setting stronger guidelines across the content material and frequency of communications round missed funds, to make them much less threatening and to guard the psychological well being of shoppers. 

But altering the Client Credit score Act will undoubtedly be an extended and drawn out course of, and pressing motion is required now to higher shield folks experiencing misery as a consequence of the price of residing disaster. 

As a primary step, the federal government ought to cost regulators now with placing a authorized restrict on how typically collectors and different debt collectors can contact folks. That shall be important in lowering pointless misery and giving folks the house they should entry recommendation and help. 

Authorities motion on aggressive debt assortment is significant to minimising the psychological toll of downside debt — and will save lives as the price of residing disaster continues and past. 

It’s time to crack down on debt threats as soon as and for all, and guarantee that when folks fall behind they’re met with assist — not harassment. 

Dr Lisa Cameron is MP for 
 East Kilbride, Strathaven & Lesmahagow