United Airlines Announces Big Upcoming Changes After The PR Fiasco
United Airlines has suffered drastically negative effects on their stocks and reputation since the fiasco of passenger Dr. David Dao being dragged off of a United flight by police officers occurred.
CEO, Oscar Munoz, of the major airline company released an apology and took full responsibility of the incident, promising this will ‘never happen again’.
Munoz is currently working on fulfilling that promise as policy changes are being reviewed.
CNBC reported the following policy changes are in process: staff not being allowed to replace passengers who have already boarded an overbooked flight and law enforcement will not be asked to remove passengers in the future (previously mentioned).
"We issued an updated policy to make sure crews traveling on our aircraft are booked at least 60 minutes prior to departure. This is one of our initial steps in a review of our policies."
Since the apology statement and announced policy changes, a positive turnaround has not yet occurred for United.
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