Surprising Outcome in the Dao-United Debacle - Changes in the Airline You Just Might Like

Lawyers of David Dao and United Airlines have come to an agreement Thursday that Dao’s lawyers have said it is “amicable,” according to The Washington Post

“We are pleased to report that United and Dr. Dao have reached an amicable resolution of the unfortunate incident that occurred aboard flight 3411. We look forward to implementing the improvements we have announced, which will put our customers at the center of everything we do," United said in a public statement.


Perhaps the most lucrative of those changes include up to $10,000 in travel certificates for passengers who voluntarily give up their seat. This would rival Delta’s policy regarding similar situations.

United is also working on creating a system that would identify passengers who have preemptively notified the airline over the type and amount of compensation that they would be willing to agree to if they were presented with the option of giving up their seat.

United is also drafting changes that would prevent the airline from overbooking flights in which there are no passengers who would be willing to give up their seat.

Another change would include providing alternative ways to provide airline employees passage to a connecting flight.

In the incident with Dao, four United airline workers were overbooked on flight 3411 to connect with flights that were in danger of being delayed or canceled.

United also stated that they will no longer summon security forces to address issues that are not a safety or security threat.

What do you think? Would you travel on United, given these changes in company policy?


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