A former employee for Ulta Beauty claims that the store where she worked repackaged used make up that was returned, to sell again on the shelves, as if brand-new. Reports from other employees, who saw her social media posts, assert that they’ve seen it at their stores as well.
The woman, who goes by Fatinamxo, used Twitter, Instagram and YouTube to spread her message, according to People Magazine. In recounting her experiencing working for Ulta, she revealed a practice, if true, that is potentially unsettling to customers.
“So I was a former employee at ULTA and whenever a customer would return a product, we were told by managers to repackage / reseal the item and put it back on the shelf,” Fatina tweeted.
“For example this foundation (even sticks) they would clean it with a q-tip to make it look new. I’ll attach a photo of a NEW foundation vs. the one they repackaged and put back on the shelf. (NOT SANITIZED),” she continued.
According to Fatinamxo, her experience at her store was that Ulta resold everything that was returned to them, from makeup, hair care, skincare, fragrance, hair tools and more.
The tweets have since gone viral. According to Insider, at the time of their article on the issue, Fatinamxo’s tweets have been retweeted 32,000 times. Other Ulta Beauty employees from various locations shared that they’d seen similar things.
According to People Magazine, Fatinamxo tried to reach out to the corporate Ulta Beauty offices, but was not satisfied with their response.
“I contacted corporate and I was surprised to hear her say ‘Well when it comes to mascaras we definitely want to be hygienic.’ I immediately cut her off and said what about lipsticks? And foundation? They are reselling everything that they can clean up and make “new” again,” she wrote.
Ulta has strongly denied that it is company policy to resell used make-up. It has promised to investigate the matter, according to Independent.
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