A computer glitch in American Airlines could result in millions of unhappy customers. It was reported on Wednesday that thousands of American Airlines flights do not have pilots scheduled in December.
According to CNBC, the Allied Pilots Association represents around 15,000 pilots. Last Friday, the airline reportedly notified the union that there had been a glitch in the system with the pilots’ schedule bidding.
Too many pilots were given time off between Dec. 17 and Dec. 31, some of the busiest travel days of the year. The American Airlines spokesman, Matt Miller, commented on the situation.
He said, “We are working through this to make sure we take care of our pilots and get our customers to where they need to go over the holidays.”
Miller refused to comment on the number of potential flights that could be affected. He said that they are hopeful that the problem will be resolved.
John Cox, the CEO of Consultant Safety Operating Systems said that the airline company will have to rebuild their staffing schedule in order to fix the problem.
He said, “It will be a challenge, but I don’t think there will be mass cancellations. There’s going to be a lot of midnight oil spent on it, but I think they’ll get the vast majority of them covered one way or another.”
The airline seems confident that they will be able to fix this problem, and a rumor has circulated that they will offer 1.5x pay for pilots who pick up flights between Dec. 17-31. So far, no flights have been canceled.
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