Delta Gives Better Apology For Kicking Family Off Flight, But Here’s Who Really May Be At Fault

family consumer
May 05, 2017

Brian Schear was preparing to return home with his family after a vacation in Maui when he made a last-minute decision that led to a startling chain of events.

He decided to put his 18-year-old son Mason on an earlier flight so that his wife could secure their 2-year-old in a car seat in Mason’s original seat instead of holding the 2-year-old in her arms for the duration of the red-eye flight.

But when Delta saw that Mason hadn’t shown up for his original flight, they gave his seat to an overbooked passenger and were shocked when they found Brian’s 2-year-old sitting in it instead.

Rather than letting Brian keep the seat he’d paid for, airline employees insisted he give it up, citing federal regulations that require every passenger to be in the seat that matches their ticket. They also demanded that Brian’s wife hold the 2-year-old the entire time, which actually goes against Federal Aviation Administration recommendations.

Arguing about it got Brian and his wife threatened with jail time and the loss of custody of their children. They also got kicked off the flight, did not have their tickets refunded, and were left on their own to book a hotel for the night and pay for new tickets the next day.

An 8-minute video of Brian’s debate with airline employees and police went viral Thursday, drawing outrage from consumers.

After giving a brief apology for the April 23 event, Delta said they’re sorry again late Thursday and informed the public that they were doing what they could to make things right…STORY CONTINUES ON NEXT PAGE.