United Airlines has suffered drastically negative effects on their stocks and reputation since the fiasco of passenger Dr. David Dao being dragged off of an overbooked, United flight by police officers occurred. United released an apology statement and is in the process of making policy changes to avoid situations like this in the future.
Another airline, Air Canada, is also in the midst of a PR fiasco after a family experienced an unfortunate overbooking situation.
The Doyle Family was preparing to arrive in Costa Rica for a family vacation. After unsuccessfully being able to check in their 10-year-old son online, they were told there was no space for him on the flight when they arrived at the airport. The next flight they tried to catch got cancelled.
They eventually made it to Costa Rica, but the airline failing to have room for their son after the tickets had been booked in advance, created a huge inconvenience for the family. Air Canada did release an apology and offered them a trip voucher.
However, this situation brought even more attention to the underlying outrage of the United Airlines incident.
The family stated this important message directed to all airlines:
"People are fed up. You shouldn't be able to sell something twice."
What are your thoughts about the outrage from overbooked airline flights? Do you agree?
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